Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

You will receive a confirmation email once your order has been shipped.

Domestic Shipping (within [your country])

Estimated delivery time: 3–5 business days after dispatch.

Standard shipping rates apply and will be calculated at checkout.

International Shipping

We ship worldwide.

Estimated delivery time: 7–14 business days, depending on destination and customs clearance.

Shipping rates are calculated at checkout based on weight and destination.

Customs, duties, and taxes may apply and are the responsibility of the customer.

Tracking

Once your order is shipped, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking information to update.

Delays

Delivery times are estimates and not guaranteed. Delays may occur due to customs, peak seasons, or factors beyond our control.

Mountain Whisper is not responsible for delays once orders are handed over to the carrier.

Lost or Damaged Packages

If your order arrives damaged, please contact us within 7 days with photos of the packaging and item.

For lost packages, please reach out to us at [support email] so we can assist with a claim.

Contact

For any questions about shipping, please contact us: